SAP Chile sucks!

My thesis (a report which is a requirement to get my engineering degree)is becoming a very difficult task to accomplish.
A lot of obstacles appeared on the course of this investigation. Some of them are:

• I was working and making my thesis in the chilean Bridgestone Firestone plant. 6 months passed and then this tire plant closed.
• I was overworking. So, only 30 minutes a day were left for working on my thesis. No one can progress at that time rate.

My thesis initially deal with ERP software implantation. No, this isn't as simple as download a ISO and install on your PC. To implantate and learn to use this software is a very big task. The Bridgestone Firestone Chile process was taking 2 years.
But this is not the topic of this entry. I wanna write about the typical chilean narrow minded concept, and how is possible to find help out there, in other countries.

SAP is a big fat software company (Indeed is the 3rd biggest company) and they have a lot of local offices. Chile has one of them.
The bad thing, the worst thing about my investigation is that after several attempts to get in touch with the people of SAP Chile they never answered my requests.
Thanks international generosity I found a helping hand, out there, in the UK. A remarkable indian SAP consultant mailed me and sent me some very useful papers.

What's my conclusion?
I think we should be more generous and stay alert if somebody needs our help. Not getting help here in my country and finding a helping hand in the UK is so paradoxical, don't you think? And is so sad too.